Customer Service: Please email your questions or customer service needs to customerservice@birdcageportal.com and include you phone contact information from a prompt reply.
                             
Contact Us:  
 By Email:   customerservice@birdcageportal.com

Service 
Our goal is to provide you with great products and an exceptional shopping experience.  Rather than focus on maximizing profits, we focus on saving you money and providing excellent service.  In doing so, we believe you will be a happy and satisfield customer, and in turn our sales will grow.

Payment Methods 
PayPal.  You can use your credit card through a PayPal account.

Warranties Against Manufacturers Defects
We stand behind all manufacturer's warranties.  Due to manufacturers' policies BIRD CAGE PORTAL cannot accept returns of the following items for exchange, replacement or credit FOR ANY REASON:  soiled or used bird or human goods or apparel. We carry quality bird cages; however, infrequently manufacturer's defects do occur.  If you have any issues please contact BIRD CAGE PORTAL within 2 days of the date received at customerservice@birdcageportal.com.  In your email correspondence please provide photos of defective parts or shippng damage issues along with a detailed explanation of the issue encountered so that a report can be sent to the manufacturer or distributor. The distributor or manufacturer reserves the right to replace defective parts upon receipt of report from BirdCagePortal. Any product replacement or repair requests submitted to the manufacturer or distributor that supplied the product are at the sole discretion of the manufacturer or distributor subject to their policies and any warranties they may provide.

Shipping
First, and most importantly, we do not consider shipping charges to be a profit center.  The shipping charges you pay are what we pay to have products delivered to you.

Why we don't offer free shipping for cages and other oversize products.  We believe that prices that include “free shipping” do not provide the cost savings that most people assume they are receiving. It is our opinion that “free shipping” prices are ultimately unfair to many customers and at best just fair to others. To explain further … free shipping is offered because it affects customers psychologically. That word “free” is very powerful. But be assured that someone pays for the shipping, it really isn’t free. The party that pays for it is the customer. The shipping cost is factored into the price and is most often based on the most it would cost to ship a product to the farthest location in the continental U.S. For example, that means if you are buying a product that is shipped from New York and you are located in New Jersey you would be paying a price for the product as if it were being shipped to California. That is extremely unfair to the New York customer, or any customer that is located other than in California. In this example, the customer who would be paying a fair “shipped free” price is the one residing in California. As you can see, there is inequality at work that is unfair to many customers. We feel it is much fairer to everyone to offer our products priced as low as possible and charge the customer for the exact cost to deliver the product. 

Some Products Require Shipping Quotes for Customer Approval Before Processing.  Our cages and various other products require a shipping quote to be obtained for your approval. This quote reflects the actual shipping company’s charges for delivery to your city/zip code location. We have chosen to offer our cages in this manner to provide the lowest prices and fairest shipping costs for your purchase. We request the lowest shipping quote available to your location. A shipping quote can be obtained before or after submitting your order. Before order submission please contact us by email at customerservice@birdcageportal.com requesting a shipping quote.  Please include the product item number, product name, your name, your state and zip code.  If you submit an order that requires a shipping quote you will be contacted for approval of the shipping cost before your order is processed.  Shipping costs are processed separately from cage orders (see below).

Orders that require shipping costs to be calculated after you have completed your purchase in the Shopping Cart will not be processed, or the payment collected, prior to your approval of the shipping charge. In most circumstances we've noted this information at the bottom of the product detail page for applicable items.  Your order confirmation will include the statement "shipping calculated at ship time."  The reason certain products may need the shipping cost added or adjusted after checkout is due to extraordinary box measurements that our Shopping Cart cannot account for.  When we receive confirmation of the shipping charge you will be notified of the amount and upon your approval the cost will be added to your purchase and payment collected, and your purchase will be processed. Typically, the items for which this applies to cages and some of our playstands/playgyms, large travel carriers or products with extra large or odd dimensions.

Products will be shipped to you directly from the manufacturer. Delivery by this method eliminates extra handling and risk of damage. Depending on their size and weight some cages and large playstands may be shipped by freight and freight rules will apply (see below).  Other products can sometimes be included with your cage order to save shipping charges normally applied to them.

Regular shipping normally takes 7 days or less to anywhere in the continental U.S. ... less time depending on your location.  In-stock Items normally leave the warehouse within 24-48 hours.  Avian Adventures products may take 3-5 business days to ship due to a pre-inspection process.  Multiple items may require shipping via freight and freight rules will apply (defined below).  Orders that do not require delivery via freight truck are normally shipped UPS.  A few products are delivered by Fedex or USPS.

Many times shipping costs can be reduced when ordering multiple items.  If you would like to know if this advantage is applicable to your order please email customerservice@birdcageportal.com and include your phone contact information for a prompt reply.

Freight Rules

• Most freight companies will notify you of the date and time of arrival.  You MUST BE HOME for delivery. 
• You must be able and willing to assist driver in removing the shipment from the truck. 
• The freight truck driver will NOT go upstairs or deliver your product(s) inside your home without additional charge.  Inform the freight company if delivery requires extra services so appropriate charges may applied to your delivery. 
• You MUST note the condition of the product(s) on the delivery receipt form when signing for it.
• Damage claims, which are not noted on the delivery receipt, will be rejected by the freight company.  If you cannot inspect the product at the time of delivery, sign for it and attach the message "POSSIBLE CONCEALED DAMAGE".  DO NOT REFUSE SHIPMENT if you note any exterior damage to the boxes.  If you refuse shipment you will be liable for shipping charges both from the manufacturer/distributor and back to them.

Expedited Shipping
In the event that you need your products fast, please email customerservice@birdcageportal.com for expedited shipping quotes. 

International Shipping
A limited number of our products may be available for shipment to Canada.  Please use the above contact form for Canadian inquiries regarding product availability and shipping quotes prior to placing an order.  Please include the product number, descriptive name and quantity in addition to your address to receive shipping quotes.  Canadian customers are responsible for all duties and tariffs pertinent to the shipping of their order. We do not ship to other international locations. 

Items Damaged In Shipping
Your products are well-packaged and shipped by the most efficient means possible.  However, infrequently damage can occur.  You must inspect the delivered item for damage (external packaging and internal damage) and follow the guideline detailed below. Damage must be reported to Bird Cage Portal within 48 hours.  DO NOT REFUSE THE SHIPMENT or you will incur return shipping charges and a 15% restocking fee.  If items are damaged in shipping, note damage on the carrier's delivery record, keep all packaging and packing materials and email customerservice@birdcageportal.com within 2 days of receipt for further instruction.  Please note that photos of the damage helpful and sometimes required. A damage claim will be filed with the carrier and the goods will be replaced at no cost to you.

If you do not notify BIRD CAGE PORTAL of damaged goods within the first 5 days of arrival, our regular return policy will override any claim of damage, and will fall under all current manufacturer restrictions.

Returns and Exchanges
BIRD CAGE PORTAL offers a 15-day return policy with a 15% (15-percent) re-stocking fee based on manufacturer's return policies. Customer is responsible for shipping charges back to BIRD CAGE PORTAL'S distributor on returned products.  For further information on shipping returns and exchanges please email BIRD CAGE PORTAL at customerservice@birdcageportal.com. 

Please email customerservice@birdcageportal.com to obtain a Return Merchandise Authorization (RMA) number before shipping your product. NO returns of any type will be accepted without an RMA number. For faster service, please have the following information on hand when calling for an RMA number -- customer name, invoice number, serial number and nature of the problem. BIRD CAGE PORTAL strongly recommends you fully insure your return shipment in case it is lost or damaged and you use a carrier that can provide you with proof of delivery for your protection.

All products returned MUST be 100-percent complete, contain ALL original boxes and packing materials, have original UPC codes on the manufacturer boxes, contain all manuals, blank warranty cards and other accessories and documentation provided by the manufacturer.

NON-DEFECTIVE returns can be accepted directly by BIRD CAGE PORTAL within 15 days from the invoice date, at BIRD CAGE PORTAL'S discretion for credit or exchange. All NON-DEFECTIVE returns are subject to a 15% (15-percent) restocking fee unless otherwise specified by BIRD CAGE PORTAL.

BIRD CAGE PORTAL reserves the right to authorize product returns beyond 15 days from the invoice date.  Customers are responsible for all shipping charges back to BIRD CAGE PORTAL'S distributor for returned items.

Cancellations
 In the event an order needs to be cancelled please email customerservice@birdcageportal.com for
for notification and further information.  NOTE:  Orders that have already shipped will be subject to Bird Cage Portal's standard return policy.

Product Depiction
Products displayed on the Bird Cage Portal website may not be exactly as depicted.  Many items are photographed with birds, toys and accessories for display and/or use purposes only and are not included with the product.  Each product's components and accessories (as provided by the manufacturer or distributor are fully described on it's individual product page.

Privacy Policy:  We value the trust you place in us and are committed to protecting your privacy and the integrity of the information shared with us online.  We take the protection and proper use of your information in our possession very seriously.

• We use the most up-to-date state-of-the-art security technologies to protect your personal information.
• We will not give, sell or rent personal or confidential information about you or your account to any third party that isn't affiliated with your transaction, except as required by law or as necessary to provide you with the goods or services you've requested and authorized.
• We provide some personal information to those third parties who must access that information in order to meet your needs (e.g., distributors for shipping, shipping companies, credit card processing services).

Security:  In order to maximize protection of your information, we use state-of-the-art technology to protect your data from use, misuse, or alteration by unauthorized third parties.  Currently, we use Secure Sockets Layer (SSL) protocol to protect your data and secure your transactions.  SSL encrypts all your personal information, including your credit card number, name, and address, as it is transmitted over the Internet.  This website is tested and certified daily to pass the "McAfee Secure" Security Scan.  For more details regarding our security please see our Security + Trust page.